Join SupportWise in Cirencester as an IT Apprentice
Supportwise have an exciting new opportunity for a 1st Line IT Support Technician to extend our capacity and work closely with the team.
Information Communications Technician Apprentice
(Level 3)
Role Overview
Join SupportWise in Cirencester as an IT Apprentice and gain hands-on experience supporting real businesses. This role is ideal for someone looking to start a career in IT, working across service desk support, hardware, and Microsoft technologies.
Key Details
- Location: Cirencester
- Salary: £8.50 per hour (competitive for apprenticeship level)
- Hours: Monday to Friday, 40 hours per week
- Start Date: Monday 25 May 2026
- Duration: 18 months
- Positions Available: 1
- Training Provider: Cirencester College
- Qualification: Level 3 Information Communications Technician
What You’ll Be Doing
As part of the SupportWise team, you’ll be working directly with clients and learning how a managed IT service operates day to day.
- Acting as the first point of contact for IT support queries via phone and occasionally in person
- Logging, managing and updating service desk tickets clearly and accurately
- Diagnosing issues and either resolving or escalating where required
- Delivering consistent, high-quality customer service
- Supporting Microsoft Windows desktop environments
- Managing Active Directory tasks such as password resets and user account updates
- Assisting with hardware setup, installation and maintenance
- Configuring wireless controllers and access points
- Maintaining internal documentation to company standards
What You’ll Learn
Most of your apprenticeship will be hands-on, giving you real experience across core IT support areas:
- Service desk processes and client communication
- Troubleshooting and problem solving in live environments
- Microsoft 365 and Windows support
- Networking basics and hardware configuration
- Working within a managed IT services provider supporting multiple businesses
What We’re Looking For
- Strong communication skills, both written and verbal
- Friendly, approachable and confident working with people
- Organised and able to manage tasks independently
- Willingness to learn and develop technical skills quickly
- Interest in IT support, systems and troubleshooting
Why Join SupportWise
You’ll be part of a growing Managed IT provider supporting over 100 businesses across the UK. This role gives you exposure to real client environments from day one, not just classroom learning, helping you build practical skills that translate directly into a long-term IT career.