Managed IT Support based in Swindon
Supportwise IT Services provides full-service, outsourced managed IT support to small and medium sized business. With our flat-priced, no-nonsense approach, there will be no hidden surprises at the end of each month.
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Included in All Plans
All of our packages, whether on-site or remote only come with the following bundled in.
Antivirus as standard
We include BitDefender Antivirus for up
to 3 devices per user, with no questions
asked.
Updates on all of your devices
Keep all of your kit secure with our 24/7
monitoring and automated updates for Windows, Mac, Linux and most software.
Backup and Disaster Recovery
Have all users covered and running Microsoft 365 or Google Workspace? We'll back it all up offsite for you.
Multichannel Support Desk
No matter where you are, raise a ticket with us. Our online portal works on iOS and Android (as well as PC & Mac)
We run our own helpdesk platform - one of the most secure on the market.
Our entire platform runs within our own infrastructure, meaning we're not reliant on some of the key players who have been recently breached. With a security-first approach, we keep your data secure as houses.
Discover our platform.
IT Support in Swindon, Nationwide
IT Support shouldn't be restricted to your home town. That's why we work with customers all across the UK and with partners matched to ensure that we can be on site when needed.
See where we're working
Our Pricing Plans
MONITORING ONLY
(at no additional cost)
ALL YOU CAN EAT SUPPORT
at no extra cost
THE COMFORT PACKAGE
or Google Workspace
MONITORING ONLY
(at no additional cost)
ALL YOU CAN EAT SUPPORT
at no extra cost
THE COMFORT PACKAGE
or Google Workspace
Features Included in All Plans
We don't nickel and dime our clients - all of our packages include the following as standard
Exceptional telephone support
Calls answered in under 2 minutes
Remote Support
Access to our helpdesk portal
Support during business hours
Windows and 3rd Party Updates
Email Support
Antivirus for up to 3 devices
Great Support (based in Swindon)
Frequently Asked Questions
Find the answers to the most asked questions we've had so far.
Q: Why do you only do 12 month or 30 day rolling contracts?
We believe that every business should have the choice to change their mind at any time. That's why we keep our contracts as short as possible. 12 months is a good starting place to see if you like what we do. Other contract options are available.
Q: Can I change my package at any time?
All 12 month contracts come with a 6 month break clause, so you can drop down to 30 day rolling prices after this time. All 30-day rolling can be upgraded to a 12 month package at any point during the term.
Q: Do you offer any other services?
Yes! We are Microsoft Partners so can setup and integrate Office 365 for your business. We're also literate in Google Workspace. For our managed services clients, we also offer hosted VOIP or UK Based Web Hosting.
Q: I like the look of your platform, can we implement it ourselves?
Supportwise IT Services has partnered up with ITSM Company to offer ITSM 360 as a separate service to our managed services platform. If you're interested in ITSM 360, check out our dedicated page for this.
Learn more about ITSM 360 and how it can help with your IT Service Management internally.
