Since 2020 the workplace has changed dramatically, with working from home or hybrid working commonplace and more activities taking place outside of traditional working hours.
However, despite this many businesses are still trying to maintain a traditional business model which is like trying to fit a square peg into a round hole. Office infrastructure needs to adapt at the same rate as the working practices in order to remain efficient in a changing world.
One aspect of a traditional business model which is becoming obsolete are internal IT departments. These departments were vital when technology was simply a tool to business, to an extent separate from the business. However, in the third decade of the twenty-first century, every aspect of business is tied into the business making IT support far more complex and could in fact be limited by an internal team.
How Outsourced IT Benefits You!
Of course, IT support remains vital and one way of optimising the support is to outsource it. There are numerous benefits to this method of working including:
- 24/7 IT Support – With outsourced IT support you essentially have a team working on maintaining your systems 24/7. With inhouse support you have to account for sickness, holidays and non-working hours and hope the IT manager is available to deal with issues when they arise and has the skills to do so.
- Improved Network Security – With the changing nature of security threats, multiple end points and increased number of devices, connections and apps it can be challenging for a small team to keep up. Outsourcing your IT can ensure that you have a team trained in cyber-security without the associated costs of extra training on latest threats and solutions.
- Reduced Costs – By outsourcing the IT department you will be making savings on salaries, recruitment and training costs, whilst at the same time improving your around-the-clock support.
- Interdisciplinary Skills – An internal IT department is limited by the skillset of the individuals, whereas an outsourced IT team has interdisciplinary skills, and can improve the support you get as you will always have the right skills required for the job.
- Latest Technology – Nothing moves quicker than the technological landscape, and it can be difficult to keep up. This is why outsourcing is so beneficial, as their speciality is knowing what the latest developments are and how these will help your business grow.
- Grow With You – An inhouse team is limited by budgets and current assets and therefore any outlays are considered long-term investments. However, outsourcing your IT means you only ever pay for software and user accounts you need, and these are easy to adjust should the company grow (or shrink). This can save you money in the long-run as well as ensuring you are never prevented from expanding by internal infrastructure.
- Increase Productivity - With outsourced IT nothing falls under the radar. They ensure all software and hardware is up to date, in addition to monitoring the systems to prevent issues from occurring. This in itself will lead to less down time and a more productive team.
- Proactive Support – Outsourced IT is not about simply solving issues as they arise but also being proactive in IT strategy to ensure your IT infrastructure is able to keep up with your growth plans as well as using the technology you have to your advantage.
What's next?
Deciding to exchange your inhouse IT team for outsourced IT support can be a big decision and not one that should be taken lightly.
However, here at SupportWise we are happy to have a no-obligation chat with you to help you make the decision by outlining what we can do to help you and your business as well as the associated costs.
Need a hand deciding whether to make the switch or not. So why not email us or give us a call today.
Alternatively find us on LinkedIn!