Have you ever had so many emails that you don't know where to start? Or maybe someone has raised a query about an event that had taken place 3 months ago. With incident management you can keep all conversations in one single area for convenience and future reference. This saves you spending 15 minutes searching for that one email among thousands of others.
Ever had multiple people email in about the same issue? Can you remember how long you spent emailing the same message back to each individual person? With problem management you can consolidate all those individual emails so that you only need to manage one issue. Problem management allows you to join tickets of the same nature and treat them as a single entity. So, say goodbye to repeating yourself, and say hello to problem management.
Up to your neck in work, but you still have that meeting about changing company policies at 1pm? With change management you can avoid these meeting by having a record shared between the relevant people showing all information about the change taking place. These records include reasoning for the change, against the change, implementation plans, testing, and even a backup plan if things go south. Set a response date and let your workforce approve when they have the available time.
Too many devices in the office you don't know who owns what? This is where Asset Management comes into play. This allows you to have a centralised area where you can store everything about the devices you have. This way you can keep track of who owns what, what device it is, the model, serial number, operating system, and the list goes on. This is especially useful for businesses that loan out equipment to employees.
Has your office tech genius been taken ill for the day and the printer has crashed? Configuration management can help you with that. Like Asset management where you hold all the information about a device. Configuration management goes one step further. You guessed it! Configuration management allows you to store the configuration files of anything from a printer to the company servers, in the event that the person who set this up is unavailable.
Is someone having an issue and you don't know who's the best person to be dealing with it? Process management helps create a step-by-step process in which you will take so that you can get an issue solved ASAP. Process management is the structure of dealing with events. By having this structure in place, we no longer need to be worrying about "what should I do?" regarding any situation. Instead, we train ourselves to work under pressure and escalate issues to the correct teams and keep the ball rolling.