The Supportwise Customer Portal
Friendly IT support, with everything clearly in view.
The Supportwise Customer Portal gives Managed IT customers one secure place to raise requests, track progress and view account information, with the same friendly team behind it.
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Everything in one place
The Supportwise Customer Portal brings the key parts of your Managed IT service together in one secure location.
Through the portal, you can:
- Raise new support tickets
- Track open and closed tickets
- View project progress
- See devices assigned to your business
- Check Microsoft licences
- Access billing information
- View known service issues
- Access helpful knowledge articles
- Request hardware
It is not just a place to log tickets. It gives you a clearer view of the everyday IT information that helps keep your business running smoothly.
Access the portal
FRIENDLY IT SUPPORT LOCAL TO YOU
Why use the portal?
See what is happening with your support
The portal gives you a clear view of open requests, previous tickets, support history and key updates. That means less chasing and more confidence that things are being looked after.
Help us help you faster
When you raise a request through the portal, it asks for the right details at the start. That helps our engineers understand what is needed more quickly and reduces unnecessary back and forth.
Keep your IT information organised
Tickets, devices, licences, projects and billing information can all be viewed in one secure place, rather than being spread across different emails and conversations.
Make the most of your Supportwise service
The portal is included as part of our Managed IT service. It gives customers more visibility, more control and another reason to feel confident that their IT is in safe hands.
Support that’s easier to see
Supportwise has always been about approachable, reliable IT support for local businesses.
The portal supports that. It gives customers a simple way to see what is happening, raise requests and keep useful IT information together, while still having access to the same people behind the service.
You can still speak to us when you need to. The portal simply makes the support experience clearer, easier and more organised.
FAQs
We recommend using the portal as the best way to raise and track support requests. It gives you better visibility and helps us collect the right information more quickly. You can still contact Supportwise by email, but the portal gives you a clearer and more joined-up support experience.
The timeline depends on the size of your business and the amount of data being moved. A clear office 365 migration process is defined upfront so you know what to expect and how it will impact your operations.
No. The portal gives you access to more than ticket logging. You can raise requests, track progress, view open and closed tickets, check devices, review Microsoft licences, access billing information, follow project progress and see useful support updates.
No. The portal does not replace our team or the friendly support our customers are used to. It simply gives you another way to manage support, stay updated and keep everything in one place.
The portal helps us gather the right details at the start of a request. That can reduce follow-up questions and help our engineers understand the issue more quickly.
Yes. Email still works. However, the portal gives you more visibility over your support and makes it easier to keep track of requests in one place.
The portal is available to Supportwise Managed IT customers. If your business has been invited, you will receive instructions on how to activate your account.
Please contact the Supportwise team and we will be happy to help.
Yes. The portal gives customers secure access to their own support information, devices, licences and account details.
Existing customers?
If you have received your invite,
activate your account and start using the
Supportwise Customer Portal today.
Not yet a customer?
Our Managed IT Services give your business friendly local support, proactive monitoring and clearer visibility through the Supportwise Customer Portal.
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