It is inevitable that at some point in your career you will need IT support – and you’ll need it fast to prevent business downtime and lost revenue. This could be due to blue screen of death appearing on your laptop or a ransomware infection.
One way to prepare for this is to have an in-house IT consultant – someone employed on a part-time or full-time basis to manage your business’s IT. However, for SMEs and sole traders this is not practical. Having someone on the payroll, with all the other employee-related benefits is unlikely to be cost effective.
This is where remote IT support could be the best option for your business needs.
What is remote IT support?
Outsourcing your IT support to a third-party company like SupportWise, means you have a number of services available 24/7 including break-fix, security, cloud services, web hosting, emails and infrastructure.
We are also able to advise you on hardware procurement, software and upgrading your systems in line with your business and IT goals.
Cybersecurity is something that all businesses should have at the forefront of their minds, especially as ransomware attacks are on the increase and cost businesses more than $75 billion per year*. Protection against cybercriminals is something that remote support services can offer, ensuring your systems are monitored 24/7 meaning more often then not any threats are isolated before they can cause problems.
The benefits of remote IT support
There are various benefits to outsourcing your IT support to a third-party service provider. These include:
Cost effectiveness – You only pay for the services you need, normally on a per user, per month basis. This means you are not paying for services which are not relevant to your business needs and there are no surprise payments.
An outsourced IT support contract additionally provides you with a whole team of experts for a fraction of the cost of having an in-house IT department.
Highly-skilled team – By outsourcing your IT support, you are essentially gaining a team of experts trained and certified in various disciplines. This therefore reduces your employee costs but increases your talent pool. IT support services have a wider range of experience across industries and infrastructures than your in-house IT team which can only be beneficial for your company.
Additionally, IT support services are also familiar with the most up to date technology, trends and security threats. These can then be quickly implemented into your business putting you ahead of the game.
Round the clock – With remote IT support you are offered round the clock support, with no annual leave, or sick days as would be the case with an in-house team. You are therefore guaranteed a more reliable IT support service with 24/7 telephone and email access.
Security – Having a dedicated team ensuring your cybersecurity is up to date is essential to any business, and remote IT support are able to monitor and test your systems, as well as ensure all your firewalls and anti-virus/malware software is up to date. They can also implement a backup schedule and a disaster recovery plan so should the worst happen they can deal with it quickly and efficiently.
Maintain control – With most remote support services, including SupportWise, using helpdesk software you are able to request reports on the issues raised as well as the response rate and the close rate.
The beauty of outsourced IT support is that you maintain maximum efficiency with minimal input – as a lot of what IT support does is in the background.
Scalable – It is easy for outsourced IT support to scale with your business. As your business grows (or shrinks), you are able to adjust the support required to suit your business needs. You only pay for what you require.
Improved performance – By outsourcing your IT, especially if you are a sole trader, you can concentrate on the aspects of the business that you excel at, which will improve your business performance as well as giving you the peace of mind that your IT systems are under control.
When outsourcing any aspect of your business it is something that needs to be considered carefully and due diligence carried out to ensure the security of your business and your business data. If you think your small business could benefit from outsourcing IT support, why not contact SupportWise today to find out what the best options are for you.